100% natural ingredients · Grain-free & additive-free · Refrigerated delivery across Spain · Certified canine nutritionist 100% natural ingredients · Grain-free & additive-free · Refrigerated delivery across Spain · Certified canine nutritionist
Subscription Policy
Last updated: 1st June 2026
Raw Pet Food ES offers subscriptions on all products. This page explains how subscriptions work, what you get as a subscriber, and how to manage or cancel at any time.
How Subscriptions Work
When you set up a subscription on rawpetfood.es, you are signing up to receive your chosen products on a regular, automatic basis. Your selected products are billed and dispatched at your chosen frequency without you needing to reorder each time.
You choose your subscription frequency at the time of sign-up. Available frequencies are:
- Every 4 weeks
- Every 8 weeks
Your subscription will continue automatically at your chosen frequency until you pause, skip, or cancel it. You are not locked into any minimum commitment. See the cancellation section below.
Subscriber Perks
As a Raw Pet Food ES subscriber, you receive:
- Free delivery on every subscription order, regardless of order value
- Treats included in every subscription box at no extra cost
Subscriber perks apply to active subscriptions only. If a subscription is cancelled, perks no longer apply.
Billing
Your payment method is charged automatically at the start of each subscription period, before your order is dispatched. You will receive an email notification before each billing date.
Payment is processed securely by Stripe. Your card details are stored securely by Stripe and are not held on our systems. You can update your payment method at any time from your account dashboard.
If a payment fails, we will attempt to contact you and retry payment. If payment cannot be taken, your subscription order may be delayed or suspended until payment is resolved.
Dispatch and Delivery of Subscription Orders
Subscription orders are processed and dispatched on our standard schedule. See our Shipping and Delivery Policy for full details of dispatch timings, cut-off times, and delivery expectations.
As a subscriber, your delivery is free on every order regardless of order value.
Managing Your Subscription
You have full control over your subscription from your account dashboard at any time.
From your account, you can:
- Pause your subscription
- Update the delivery address or contact details
- Change your payment method
- Cancel your subscription
Changes to an upcoming order must be made before the billing date for that order. To change products, quantities, or anything else in your plan, contact us on WhatsApp at +34 711 050 491 or email info@rawpetfood.es and we will take care of it.
Cancellation
There is no minimum commitment. You can cancel your subscription at any time, for any reason, with no penalty and no notice period required.
To cancel, log in to your account, go to My Account, select Subscriptions, and follow the cancellation steps. Cancellation takes effect immediately and no further payments will be taken after cancellation.
If you need help cancelling, contact us at info@rawpetfood.es or +34 711 050 491 and we will cancel it for you.
If you cancel after a payment has already been processed for an upcoming order that has not yet been dispatched, please contact us immediately. We cannot guarantee cancellation once dispatch is underway.
Changes to Subscription Products
If a product in your subscription becomes unavailable, we will contact you to discuss alternatives before your next dispatch.
Changes to This Policy
We may update this Subscription Policy from time to time. The version in effect at the time of your subscription creation governs that subscription, unless changes are required by law. We will notify active subscribers of any material changes.
Questions
For any subscription questions, contact us:
Email: info@rawpetfood.es
Phone/WhatsApp: +34 711 050 491
