100% natural ingredients · Grain-free & additive-free · Refrigerated delivery across Spain · Certified canine nutritionist 100% natural ingredients · Grain-free & additive-free · Refrigerated delivery across Spain · Certified canine nutritionist
Privacy Policy
Last updated: 1st June 2026
Raw Pet Food ES is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. Please read it carefully.
1. Who Is Responsible for Your Data
The data controller responsible for your personal data is:
Raw Pet Food ES
Kizzy Labbon
Terreno UR-1, Las Pilas, 2, Zona Molino Lucero, Teba, Malaga, Spain, 29327
NIF: Y6410132T
Email: info@rawpetfood.es
Phone: +34 711 050 491
2. What Data We Collect
We collect the following categories of personal data:
When you place an order:
- Full name
- Delivery address
- Email address
- Phone number
- Payment information (processed securely by Stripe; we do not store your full card details)
- Order details, including products purchased, quantities, and order history
When you create an account:
- Name, email address, and password (stored securely)
- Order history and subscription details
When you subscribe to email marketing:
- Email address and your communication preferences
When you use our website:
- IP address, browser type, device type, pages visited, and session data, collected via cookies and analytics tools. See our Cookie Policy for details.
When you contact us:
- Your name, email address or phone number, and the content of your message
3. How We Use Your Data
We use your personal data for the following purposes:
To fulfil your orders:
Processing your purchase, arranging delivery, sending order confirmation and dispatch notifications, handling returns or replacements, and managing your customer account. Legal basis: performance of a contract.
To operate subscriptions:
Managing your recurring orders, billing, and subscription preferences. Legal basis: performance of a contract.
To send transactional communications:
Order confirmations, dispatch notifications, delivery updates, and subscription renewal reminders. Legal basis: performance of a contract.
To send marketing communications (if you have opted in):
Email newsletters, feeding tips, product updates, and promotional content. Legal basis: your consent, which you may withdraw at any time.
To improve our website and services:
Analytics data to understand how visitors use our site, identify errors, and improve the customer experience. Legal basis: our legitimate interests, balanced against your rights.
To comply with legal obligations:
Record-keeping for tax, accounting, and regulatory purposes as required by Spanish law. Legal basis: legal obligation.
4. Who We Share Your Data With
We share your data only where necessary to deliver our services or comply with legal requirements. We do not sell your personal data.
Service providers: We share data with trusted third-party service providers who process it on our behalf, including:
- Stripe: Payment processing. Stripe is PCI-DSS compliant. See Stripe’s Privacy Policy at stripe.com/privacy.
- Google: Website analytics via Google Analytics 4 and Google Tag Manager. See Google’s Privacy Policy at google.com/policies/privacy.
- Omnisend: Email marketing platform used to send newsletters and automated email flows. Data is processed in accordance with Omnisend’s Privacy Policy.
- Hosting and platform providers: Our website is hosted on secure servers. WordPress and WooCommerce are used to operate the store. Data is stored securely in accordance with applicable standards.
- Fulfilment and logistics: We share your delivery address and contact details with the logistics providers necessary to deliver your order. These providers are contractually bound to protect your data and may only use it for fulfilment purposes.
Legal authorities: We may share your data with law enforcement or regulatory authorities where required by law or court order.
5. International Data Transfers
Some of our service providers may process your data outside the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms, to protect your data.
6. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes described in this policy:
- Order and account data: retained for a minimum of five years for tax and accounting compliance under Spanish law
- Marketing data: until you withdraw consent or unsubscribe
- Analytics data: retained in accordance with the settings of the relevant analytics platform, typically up to 26 months
- Customer service enquiries: up to three years from the date of the enquiry
7. Your Rights
Under GDPR and Spanish data protection law (LOPDGDD), you have the following rights:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your data in certain circumstances.
- Right to restrict processing: You can ask us to pause how we use your data in certain circumstances.
- Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.
- Right to object: You can object to processing based on our legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where we process your data on the basis of consent (such as marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at info@rawpetfood.es. We will respond within one month of receiving your request. We may ask you to verify your identity before processing your request.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos, AEPD) at aepd.es.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is handled exclusively by Stripe and is not stored on our systems.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. If changes are significant, we will notify you by email where possible.
